Xerox and X-check
Xerox – copy documents, keep copies of all communication whether on your computer or printed and put into the file. The main point here to document, document and document. Have a filing system for your documents so you can find what you are looking for later. Copies can always be sent to the tenant, referenced in communication and shows you are organized. Less chance for you to get sued. Keep copies also includes photos before and after move in, repairs etc.
X-Check (cross-check) – you want to cross check all references, everything on an application and do your due diligience with referencing the web and books about property management so you are educated and can answer and speak to any concerns or questions your tenants may have. Cross-checking your facts keeps your risk down from possible law suits. It is ok to not always have the answer. Just tell the tenant, let me check into your question and I will get back to you by…and give a specific date. Otherwise, it will be viewed as a stall technique. Then get back to tenant with your answer and the location of your information if they want to check it out for themselves.
Please check out my website at www.PortolaRentals.com if you are interested in properties in Santa Cruz or have rentals in Santa Cruz, CA.
Kathleen Richards
