Answering the same old questions again and again can be a huge drain on time, and frustrating too. We aren’t parrots!
Besides your employees can be better used doing other tasks than answering standard questions all day long. Here is how we have solved this in our office.
1. Have template emails that you can send out as auto responses to certain questions.
2. Have a Q&A section on your website for prospective Owners and Tenants
3. Rental voicemail box – standard instructions for how to apply for a property and how to schedule an appointment to view a property.
4. When people call the office we usually refer them to our website which will answer all their questions or to stop by our office (if they aren’t online) and pick up our application & criteria form which will answer all their questions.
Yes, it takes time once to set up these standard responses but it will save you a huge amount of time down the road. Most people today are very internet savy and often go to the internet first to do research. I get compliments all the time about my website and I found once we put these different sources of information in place it really cut down on our phone time.
Please check out my website at www.PortolaRentals.com if you are interested in properties in Santa Cruz or have rentals in Santa Cruz, CA.
Kathleen Richards
{ 3 comments… read them below or add one }
Great tips Kathleen! I use the template email often now, and it really saves time.
-Mike Bloch
Lifestyles Real Estate DRE#01382661
Office 831.420.2100
Cell 831.588.1588
E-Fax 831.854.0600
http://www.AtHomeInSantaCruz.com
http://www.ShortSalesInSantaCruz.com
Michael Bloch, GRI, CDPE, SFR, E-Pro *
Hmm, great tips. I will have to think about integrating these things in my website also. Thank you!
Great let me know how the tips go.