Communication

Efficiency Tip Of The Week : Providing Information

August 30, 2010

Answering the same old questions again and again can be a huge drain on time, and frustrating too.  We aren’t parrots! Besides your employees can be better used doing other tasks than answering standard questions all day long.  Here is how we have solved this in our office. 1. Have template emails that you can [...]

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Efficiency Tip Of The Week : Client Contact

August 23, 2010

Client Contact – all business coaches or marketing guru’s have tons of ideas for connecting with clients – Owners, Vendors, Tenants, anyone you consider your client.  What I have learned over the years is to pick one or two things and do them consistently.  I don’t do birthday cards – wouldn’t remember them all.  I [...]

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Efficiency Tip Of The Week : Time Management & Organization

August 16, 2010

Time Management – is huge for many people.  I am often asked how I get done all I do in a day.  Well I really organize my time and I stick to a schedule. This is how I schedule appointments.  Try it out and see if it works for you. Monday – no appointments – [...]

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When Things Go Awry – Have A Contingency Plan

July 28, 2010

Ok, we all know we should have contingency plans in the event of natural disasters.  In Santa Cruz we are in earthquake country.  We all know the Boy Scout Motto to “Be Prepared.” But, do you have a plan of action for when your phone lines go down, or your internet goes down, or your computer [...]

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Protect Your Belongings

July 7, 2010

On the news this morning was a report of a rash of arsons on vehicles near downtown Santa Cruz.  Whenever I see a fire situation or a flooding situation on the news my first thought is, “I hope they have insurance.” With every lease we have tenants sign we have a Renter’s Insurance Addendum where [...]

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Party Homes – What To Do?

June 23, 2010

In the June 9, 2010 Santa Cruz Sentinel Newspaper, www.santacruzsentinel.com page B3, there is an article by Shanna McCord about the crack down on party homes in Santa Cruz.  The City Council passed an emergency ordinance not allowing repeat offending property owners from making renovations to their properties that would increase the number of bedrooms [...]

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Georgiana Bruce Kirby – Senior Seminar – How to be a good tenant

April 30, 2010

 As part of the senior seminar series I was asked to speak to the students about how to get their first apartment, what owners and property managers look for in a tenant. The class was on April 22nd, from 1-2:15 at the school.  About 40-50 students were in the class and all were attentive except [...]

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Raving Fans – Book Review

April 28, 2010

I have read Raving Fans before – it is a quick read 1-2 hours max.  I received the book as a thank you gift for helping with the CALNARPM conference so I decided to read it again. The theme of the book is how to provide Exceptional Customer Service.  In our current economy, where businesses [...]

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