Communication

What to do when things go wrong?

September 15, 2011

Every landlord has had something go wrong with their tenant, the rental, a vendor the list goes on.  How you handle the issue will reveal what kind of landlord you are or the type of business you operate.  I will share with you a recent experience and how I handled it. I offer placement services [...]

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So Where Have I Been? Time to Reflect – Thanksgiving

November 24, 2010

Today is the day before Thanksgiving.  It is my favorite holiday and it is the time of year I always stop and reflect on how Thankful I am in my personal life and business.  It has been a couple months since I have written any new material for the blog.  So, what have I been [...]

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Raving Fans – Book Review

April 28, 2010

I have read Raving Fans before – it is a quick read 1-2 hours max.  I received the book as a thank you gift for helping with the CALNARPM conference so I decided to read it again. The theme of the book is how to provide Exceptional Customer Service.  In our current economy, where businesses [...]

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Property Management from A-Z: X

April 12, 2010

Xerox and  X-check Xerox – copy documents, keep copies of all communication whether on your computer or printed and put into the file.  The main point here to document, document and document.  Have a filing system for your documents so you can find what you are looking for later.  Copies can always be sent to [...]

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Successful Landlording Cabrillo College Testimonials

March 14, 2010

Last Saturday I co-taught the Successful Landlording Class at Cabrillo College in Aptos, CA.  This class is taught 2 times a year.  It is a class packed with basic info on How to be a Successful Landlord.  This class touches on the things one needs to know to stay within the law, get a great [...]

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Property Management from A-Z: O

March 12, 2010

Organization Even if you have only 1 rental you need to be organized and have a system that keeps all your records in order.  I have a binder and it has the following tabs: Summary – 1sheet with tenant contact info, rental amount, security deposit amount, recent maintenance done Lease – lease and application, credit [...]

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Property Management from A-Z: J

February 22, 2010

Jaded, Job & Judge Jaded – I see long time property owners who get to a point where they are jaded about tenants and being a property manager.  This ultimately comes about because they, the owners, don’t have procedures in place so every interaction with their tenants is a new and taxing experience.  This is [...]

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