portola rentals

Efficiency Tip Of The Week : Providing Information

August 30, 2010

Answering the same old questions again and again can be a huge drain on time, and frustrating too.  We aren’t parrots! Besides your employees can be better used doing other tasks than answering standard questions all day long.  Here is how we have solved this in our office. 1. Have template emails that you can [...]

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Efficiency Tip Of The Week : Client Contact

August 23, 2010

Client Contact – all business coaches or marketing guru’s have tons of ideas for connecting with clients – Owners, Vendors, Tenants, anyone you consider your client.  What I have learned over the years is to pick one or two things and do them consistently.  I don’t do birthday cards – wouldn’t remember them all.  I [...]

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Efficiency Tip Of The Week : Time Management & Organization

August 16, 2010

Time Management – is huge for many people.  I am often asked how I get done all I do in a day.  Well I really organize my time and I stick to a schedule. This is how I schedule appointments.  Try it out and see if it works for you. Monday – no appointments – [...]

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Efficiency Tip Of The Week : Filing Systems

August 9, 2010

No one enjoys filing but it is extremely important to keep current and accurate files.  Especially if you ever get audited by the DRE (Dept of Real Estate). Since filing clerks or part time admin staff usually do filing they aren’t as familiar with the client files and especially if you have properties with same [...]

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When Things Go Awry – Have A Contingency Plan

July 28, 2010

Ok, we all know we should have contingency plans in the event of natural disasters.  In Santa Cruz we are in earthquake country.  We all know the Boy Scout Motto to “Be Prepared.” But, do you have a plan of action for when your phone lines go down, or your internet goes down, or your computer [...]

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Efficiency Tip Of The Week : Handling Email

July 26, 2010

We all spend a great deal of time on email. I empty my junk folder a couple times a day.  I find I am checking my email on my iphone constantly. Try this tip and see how much more efficient you are and more time you suddenly seem to have gained. Check email at set [...]

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Surviving Property Management

July 24, 2010

Whether you are a full time professional property manager or an individual who manages personal rentals everyone reaches a point where you just want to pack it all in. I love property management but in order for me to be fresh, creative and have a long career in the field I love I need to take [...]

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Fowl Play in the Backyard – Chickens Make a Come Back

July 14, 2010

I recently rented a cottage in Santa Cruz and was surprised to see the tenants had a chicken coop with 2 hens and they collected the eggs daily.  When I would show the cottage the hens would scurry around the yard – no bugs at this property was my first thought. As a property manager [...]

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