relationships

Raving Fans – Book Review

April 28, 2010

I have read Raving Fans before – it is a quick read 1-2 hours max.  I received the book as a thank you gift for helping with the CALNARPM conference so I decided to read it again. The theme of the book is how to provide Exceptional Customer Service.  In our current economy, where businesses [...]

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Property Management from A-Z: R

March 22, 2010

Reserves, Roommates, Rental Rate, Red Flags, Relationship Reserves – this is very important for investors, and property owners.  You never know when the roof will leak, the water heater will go out or some other unexpected maintenance item will pop up.  I keep saying this again and again but you need to treat your rentals [...]

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Property Management from A-Z: M

March 8, 2010

Management – Time, Money, Maintenance, Relationships Management – Time This is extremely important if you are going to manage your properties yourself.  Prospects can gobble up and waste your time.  The biggest tip I can give all of you is to make applicants, tenants fit your schedule.  I don’t do open houses for showings – [...]

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Successful Landlording Cabrillo College Class

March 7, 2010

Successful Landlording Twice a year I co-teach this class with Karen Calcagno, Linda Murphy and this year with Paige White through the Cabrillo College Community Extension program. Yesterday, March 6th, was a full day with 15 attendees.  I am so pleased to find investment property owners willing to educate themselves about the process, and their [...]

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